Refund Policy

Refund Policy

We aim to make every transaction on Organic Bazar smooth and satisfactory. In the event that a refund is required, please review our policy below.

Eligible Refund Situations

• Damaged or spoiled products received at delivery.
• Wrong products delivered due to our error.
• Order cancelled before dispatch.
• Payment charged but order not confirmed due to a system error.

Refund Timeline

• bKash / Nagad / Rocket: 1–3 business days
• Credit / Debit Card: 5–7 business days (depending on your bank)
• Wallet Credit: Instant — refunded to your Organic Bazar wallet for future purchases
• Cash on Delivery: Refund issued as wallet credit or via mobile banking

How to Request a Refund

Contact our support team at support@organicbazar.com or call 01800-000-000 within 24 hours of receiving your order. Include your order number and relevant photos.

Non-Refundable Situations

Refunds will not be issued for customer preference changes, incorrect delivery addresses provided by the customer, or items returned after the 24-hour window.